March 6th, 2026

New

Respond 2.0 (Beta) - A New Inbox Experience

We've completely rebuilt the inbox from the ground up. Respond 2.0 is faster, cleaner, and way easier to use.

What's new:

  • Fresh, modern design that's simpler to navigate

  • Faster message loading and smoother conversations

  • Better organization with filters and search

Supported platforms: Facebook, Instagram, and Google Business Profile. More platforms coming soon.

Getting started:

Each inbox needs to be enabled before you can see or reply to messages.

For teams: Team admins need to enable each inbox AND give Inbox permission to team members. Without this permission, members won't be able to see or respond to messages.