March 6th, 2026
New

We've completely rebuilt the inbox from the ground up. Respond 2.0 is faster, cleaner, and way easier to use.
What's new:
Fresh, modern design that's simpler to navigate
Faster message loading and smoother conversations
Better organization with filters and search
Supported platforms: Facebook, Instagram, and Google Business Profile. More platforms coming soon.
Getting started:
Each inbox needs to be enabled before you can see or reply to messages.
For teams: Team admins need to enable each inbox AND give Inbox permission to team members. Without this permission, members won't be able to see or respond to messages.